Legal
Privacy Policy
How Book Concierge Psychiatric Services handles information submitted through this website, and why clinical information is collected only through a secure system.
This policy is a draft prepared for the practice and requires review and approval by the practice’s legal adviser before launch.
What this policy covers
This policy describes how information submitted through this website is handled. It is a website privacy policy. It is not the Notice of Privacy Practices that applies to protected health information created during treatment; that notice is provided separately when care begins.
Information collected through this website
The consultation request form and the general contact form collect only basic contact details: name, email address, phone number, state of residence, whether care is being sought for yourself or someone else, and your preferred way to be reached.
Website forms collect only the basics needed to arrange a consultation. Detailed clinical information is gathered securely within the practice’s healthcare system, where your full story can be discussed privately.
If clinical detail is submitted through a website form anyway, it is handled with care and is not used for marketing, but a public website form should never be treated as a secure channel for health information.
How information is used
Contact details submitted through this website are used only to respond to your inquiry, schedule a free 15-minute consultation, or direct you to the appropriate next step. They are not sold, rented, or shared with advertisers.
Analytics and cookies
If website analytics are enabled, they are configured to measure non-clinical activity only, such as how many people opened the scheduler or clicked to call the practice. Form contents, selected conditions tied to an identifiable person, scheduler answers, and sensitive URL parameters are never transmitted.
Session-replay and heat-mapping tools are not used on forms, booking pages, patient-portal links, or any page where a visitor might enter health information.
Third-party links
This website links to an outside scheduling platform and a patient portal. Those services have their own privacy practices and agreements, which govern any information you enter there.
Your choices
You may ask that your inquiry and contact details be deleted at any time by contacting the practice. Requests related to treatment records are handled through the practice’s health-record process rather than this website.
Contact
Questions about this policy can be directed to kbook@kirstenbook.com or 630-454-1490.
Ready to feel heard?
Begin with a free 15-minute consultation to learn whether Kirsten’s practice is the right fit for you or your family.
Prefer to talk first? Call 630-454-1490.